FAQs
Do you sell products in bulk?
Yes, Katwaytools is a B2B platform, and we cater to businesses that require bulk orders of jewelry-making tools and equipment. Please contact our sales team if you need larger quantities or have specific requests.
How do I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your shipment. You can also log into your account on our website to view the status of your order.
What are the shipping options and costs?
We offer multiple shipping options depending on your location and order size. Shipping costs vary based on the destination and weight of your order. Detailed shipping information will be provided at checkout.
Do you ship internationally?
Yes, Katwaytools ships to many countries worldwide. However, please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the buyer.
What is your return policy?
We accept returns under certain conditions, such as manufacturing defects, shipping damage, or incorrect items. Returns must be requested within 5 days of receiving the product. Please refer to our Return and Refund Policy for full details.
When will the order be shipped?
All orders come with free shipping and have a delivery time of 7-15 business days.
Free Shipping: All orders qualify for free shipping with delivery time of 7-15 business days.
Express Shipping: Customers can choose to have their orders shipped via express shipping for an additional fee of $25 per order with delivery time of 5-7 business days.
Packages will be shipped within 2-3 business days of your order. Please note that non-business days and holidays will not be shipped.
To ensure faster delivery time, we ship all orders via air.
What if I receive a defective or damaged product?
If you receive a product that is defective or damaged, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem by offering a replacement or refund.
Can I customize my order?
Yes, we offer customization options for certain products, such as engraving machines and tools. If you require custom specifications, please contact us with your requirements, and we will assist you with your order.
Can I get a discount for large orders?
Yes, we offer volume discounts for large orders. Please contact our sales team to discuss pricing and any special requirements you may have.